Returns & Refunds
We want you to be completely satisfied with your artwork purchase. Learn about our return policy and process.
30 Days
Return window from delivery date
Easy Process
Simple return request system
Full Refund
100% refund for eligible returns
Free Shipping
Return shipping on us
Return Policy
Eligibility Requirements
- Artwork must be returned within 30 days of delivery
- Item must be in original condition and packaging
- All original documentation must be included
- Custom or commissioned artwork may have different terms
What Can Be Returned
✅ Returnable
- Original paintings and prints
- Sculptures and installations
- Photography and digital art
- Art supplies and materials
❌ Non-Returnable
- Custom commissioned pieces
- Damaged or altered items
- Items without original packaging
- Sale or clearance items (unless defective)
Return Process
Request Return
Contact our customer service team within 30 days of delivery to initiate your return.
Get Approval
We'll review your request and provide return authorization if eligible.
Ship Back
We'll provide a prepaid shipping label for easy return shipping.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Details
Refund Amount
You'll receive a full refund of the purchase price, excluding original shipping costs.
- Original artwork price: 100% refunded
- Original shipping: Not refunded
- Return shipping: Free (on us)
Processing Time
Refunds are typically processed within 5-7 business days after we receive your return.
- Return inspection: 1-2 business days
- Refund processing: 3-5 business days
- Bank processing: 5-10 business days
Payment Methods
Refunds are issued to the original payment method used for the purchase.
- Credit cards: 5-10 business days
- PayPal: 3-5 business days
- Bank transfers: 7-14 business days
Special Cases & Exceptions
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including shipping costs.
Custom Commissioned Artwork
Custom commissioned pieces are generally non-returnable unless there's a significant quality issue or the artwork doesn't match the agreed specifications.
International Returns
International returns may be subject to additional customs fees and longer processing times. Contact us for specific guidance.
Need Help with a Return?
Our customer service team is here to help you with any questions about returns or refunds.
Email Support
returns@edandale.xyz
Response within 24 hoursPhone Support
+1 (555) 123-4567
Mon-Fri, 9AM-6PM ESTLive Chat
Available on our website
Instant support during business hours
