Delivery & Shipping
We ensure your artwork arrives safely and securely. Learn about our delivery options, shipping times, and tracking information.
How Delivery Works
Order Confirmation
Once your order is confirmed and payment is processed, we begin preparing your artwork for shipment.
Same dayArtwork Preparation
Our team carefully packages your artwork using professional-grade materials to ensure safe transit.
1-2 business daysShipping & Tracking
Your package is shipped with a tracking number, and you'll receive real-time updates on its journey.
Shipping time variesDelivery & Inspection
Upon delivery, please inspect your artwork immediately and contact us if there are any issues.
Delivery dayPackaging & Care
Professional Packaging
We use industry-standard materials to protect your artwork during transit:
- Acid-free tissue paper
- Bubble wrap and foam padding
- Corner protectors for frames
- Water-resistant outer packaging
- Custom-sized boxes for each piece
Care Instructions
To maintain your artwork's condition:
- Keep away from direct sunlight
- Maintain stable temperature and humidity
- Clean with soft, dry cloth only
- Frame under UV-protective glass
- Store in climate-controlled environment
Shipping Destinations
🇺🇸 Domestic (USA)
Coverage: All 50 states + territories
Standard: 5-7 business days
Express: 2-3 business days
Cost: Free (Standard) / $25 (Express)
🇨🇦 Canada
Coverage: All provinces and territories
Standard: 7-10 business days
Express: 3-5 business days
Cost: $35 (Standard) / $50 (Express)
🇪🇺 Europe
Coverage: EU countries + UK
Standard: 10-14 business days
Express: 5-7 business days
Cost: $45 (Standard) / $75 (Express)
🌍 Rest of World
Coverage: Most countries worldwide
Standard: 14-21 business days
Express: 7-10 business days
Cost: $55+ (Standard) / $85+ (Express)
Tracking & Support
Real-time Tracking
Stay informed about your delivery with our comprehensive tracking system:
- 📱 Mobile-friendly tracking updates
- 📧 Email notifications at each stage
- 📞 SMS alerts for delivery status
- 🌐 Online tracking portal access
Delivery Support
Our delivery team is here to help:
- 📞 24/7 customer support hotline
- 💬 Live chat during business hours
- 📧 Dedicated delivery support email
- 🔧 Delivery issue resolution
Need Delivery Help?
Contact our delivery support team for assistance with shipping questions or delivery issues.
returns@edandale.xyz
+1 (555) 123-4567
Live chat available
Frequently Asked Questions
When will my order ship?
Most orders ship within 1-2 business days after payment confirmation. Custom pieces may take longer.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location.
What if my artwork arrives damaged?
Contact us immediately if you receive damaged artwork. We'll arrange for a replacement or refund.
Can I change my shipping address?
Address changes can be made within 24 hours of order placement. Contact customer service for assistance.
